Training Terms and Conditions

§ 1. General Provisions

1. These Terms and Conditions govern participation in training programs organized by ProductOrg Krzysztof Niewiński, based in Warsaw, ul. Zawiszy 16B/57, 01-167 Warsaw, Poland, Tax ID (NIP): 118-159-63-32, REGON: 361184552, email: krzysztof@productorg.com, phone: +48 510 002 690 (hereinafter referred to as the "Organizer").
2. The Terms apply to agreements concluded between the Organizer and Training Participants (both consumers and entrepreneurs) via the website productorg.com.
3. The Terms are available free of charge on the website productorg.com/en/terms in a form that allows retrieval, reproduction, and storage of content using the IT system used by the Participant (ability to download, save, and print).
4. By making a training reservation, the Participant confirms that they have read and accepted these Terms and Conditions and the Privacy Policy.
5. The Organizer reserves the right to amend these Terms and Conditions for valid reasons (change in legislation, technology development, change in service scope). Changes do not apply to agreements concluded before the changes are introduced. The new version of the Terms takes effect upon publication on the website and applies from the date specified in the Terms.
6. In matters not regulated by these Terms and Conditions, the following provisions apply: the Act of 30 May 2014 on consumer rights (Journal of Laws 2020, item 287), the Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws 2020, item 344), the Act of 23 April 1964 Civil Code (Journal of Laws 2020, item 1740), and other applicable provisions of Polish law.

§ 2. Definitions

1. Training – an educational program (training service) conducted by the Organizer in on-site format (at headquarters or external training venue), online (via Zoom, Google Meet, or other platform), or hybrid (combining on-site and online elements).
2. Participant – a natural person, legal entity, or organizational unit without legal personality who has made a reservation and paid for Training participation.
3. Consumer – a natural person conducting a legal transaction with an entrepreneur that is not directly related to their business or professional activity (Article 22¹ of the Civil Code).
4. Entrepreneur with consumer rights – a natural person concluding an agreement directly related to their business activity, when it appears from the content of this agreement that it does not have a professional character for that person (Article 38a of the Civil Code).
5. Reservation – registration for Training participation by completing the registration form on the website or in another manner indicated by the Organizer.
6. Training fee – the price stated on the website for a given Training, expressed in Polish zloty (PLN) or euros (EUR), including VAT.
7. Business day – days from Monday to Friday, excluding statutory holidays.

§ 3. Website Usage and Training Registration

1. Using the productorg.com website is voluntary and free of charge. To use the website, a device with Internet access and a current web browser (Chrome, Firefox, Safari, Edge) is required.
2. Training registration is done by completing the reservation form available on the Organizer's website for the selected Training.
3. To make a reservation, the Participant must provide the following information: first name, last name, email address, and optionally a phone number. For company purchases – invoice details (company name, Tax ID, address).
4. A reservation constitutes an offer to conclude a Training participation agreement within the meaning of Article 66 § 1 of the Civil Code.
5. The Organizer confirms receipt of the reservation by sending an email to the address provided by the Participant. The confirmation includes: Training details, price, selected payment method, information about the right of withdrawal.
6. The Training participation agreement is concluded upon the Participant receiving confirmation of reservation acceptance (confirmation email) and making payment (for online payment – immediately, for bank transfer – after payment is credited).
7. The number of Training places is limited. Places are allocated in order of registration and payment. The Organizer reserves the right to refuse acceptance of a reservation in case of sold-out places.

§ 4. Prices and Payments

1. Prices: Training prices are stated on the website in Polish zloty (PLN) or euros (EUR) and include VAT at the applicable rate. The price visible for a given Training at the time of reservation is binding.
2. Payment methods: The Organizer offers two payment methods:
   (a) Online payment – instant payment by card (Visa, Mastercard), BLIK, or online transfer via Stripe system (instant reservation after payment is credited).
   (b) Traditional bank transfer – preliminary reservation, payment by bank transfer to the Organizer's account within 7 days of receiving transfer details (reservation confirmed after payment is credited).
3. The Participant selects the payment method in the registration form. For traditional bank transfer payment, the Participant receives an email with transfer details (account number, recipient, payment title, amount, deadline).
4. A Training place reservation is effective only after full payment has been credited. In case of no payment within 7 days, the reservation may be canceled by the Organizer without separate notification.
5. Price scope: The Training price includes: participation in classes according to the program, training materials (electronic PDF format), certificate of participation (if provided for the given Training). The price does not include: transportation costs, accommodation, meals for Participants, or any other indirect costs, unless otherwise specified in the detailed training description.
6. Promotional codes and discount coupons: The Organizer may offer promotional codes providing percentage discounts or fixed amount discounts. Each coupon may have a specific validity period and usage limit. Details of each promotion are provided upon its announcement. For reservations for more than one participant, the Organizer may additionally offer a discount or apply a promotional code. Discount and promotion details are available on the website.
7. VAT invoice: A VAT invoice is issued automatically after payment (if invoice details are provided in the form) or upon the Participant's request. The invoice is sent in electronic form (PDF) to the Participant's email address.

§ 5. Right of Withdrawal (for Consumers and Entrepreneurs with Consumer Rights)

1. Right of withdrawal: A consumer and entrepreneur with consumer rights have the right to withdraw from the Training participation agreement without giving reasons within 14 days from the date of concluding the agreement (Article 27 of the Consumer Rights Act). The right of withdrawal applies to distance contracts (concluded via the Internet).
2. Method of submitting declaration: To exercise the right of withdrawal, the Participant must inform the Organizer of their decision to withdraw from the agreement by means of an unambiguous statement (e.g., letter sent by post, fax, or email). The statement can be submitted:
   – electronically to: krzysztof@productorg.com
   – in writing to: ProductOrg Krzysztof Niewiński, ul. Zawiszy 16B/57, 01-167 Warsaw.
   The Participant may use the withdrawal form template in § 6 of these Terms, but this is not mandatory.
3. Effects of withdrawal: In case of withdrawal from the agreement, the Organizer shall refund to the Participant all payments received from them, including service delivery costs (if any), without undue delay and in any case not later than 14 days from the day on which the Organizer was informed of the Participant's decision to exercise the right of withdrawal. The refund will be made using the same payment method that was used by the Participant in the original transaction, unless the Participant has expressly agreed otherwise; in any case, the Participant will not incur any fees in connection with this refund.
4. IMPORTANT – Loss of right of withdrawal (digital content): According to Article 38 point 13 of the Consumer Rights Act, the right of withdrawal does not apply to consumers in case of delivery of digital content (training materials in electronic form, access to online training platform) that is not recorded on a tangible medium, if performance has begun with the consumer's express consent before the expiry of the withdrawal period and after the Organizer has informed them of the loss of the right of withdrawal.
5. Consent to commence performance before expiry of withdrawal period: By making a training reservation and accepting the Terms, the Participant gives express consent to commence performance of the service (sending training materials, providing platform access) before the expiry of the 14-day withdrawal period and acknowledges that in connection with this, they will lose the right of withdrawal upon full performance by the Organizer (e.g., sending materials, providing access to digital content).
6. On-site training: For on-site training (without digital content delivered before the training date), the Participant retains the right of withdrawal within 14 days of concluding the agreement, provided the training has not taken place during this time.
7. Withdrawal after statutory period: After the expiry of the 14-day withdrawal period or in case of loss of the right of withdrawal (according to points 4 and 5 above), the Participant may cancel participation on the terms described in § 7 (Cancellation and Refunds).

§ 6. Withdrawal Form Template

(this form should be completed and returned only if you wish to withdraw from the agreement)

§ 7. Cancellation and Refunds (After Expiry of Withdrawal Period)

1. General rules: This section applies to cancellation of Training participation after the expiry of the statutory 14-day withdrawal period or in case of loss of the right of withdrawal (according to § 5).
2. A Participant may cancel Training participation by sending written notice (email or letter) to: krzysztof@productorg.com or ProductOrg Krzysztof Niewiński, ul. Zawiszy 16B/57, 01-167 Warsaw. The cancellation should include: first name, last name, order/invoice number, training name, training date.
3. Cancellation submitted more than 14 days before the Training date: 100% refund or option to transfer the reservation to another date of the same Training (no additional fees). Refund is processed within 14 business days from the cancellation notice date.
4. Cancellation submitted 7 to 14 days before the Training date: 50% refund or option to transfer the reservation to another date of the same Training. Refund is processed within 14 business days.
5. Cancellation submitted less than 7 days before the Training date: no refund. The Participant may designate a substitute person who will participate in the Training in their place (no additional fees). Change of participant requires notification to: krzysztof@productorg.com at least 2 business days before the Training date.
6. Refund: Refund of payment is processed within 14 business days from the cancellation notice date, to the bank account indicated by the Participant or via the same payment channel the Participant used for payment. The Organizer may deduct justified bank transaction costs or payment operator fees (up to a maximum of 2% of the refund amount).
7. Training cancellation by Organizer: The Organizer reserves the right to cancel the Training for valid reasons beyond the Organizer's control, including: insufficient number of participants (minimum 5 people), trainer illness or indisposition, force majeure (e.g., pandemic, natural disaster), technical reasons preventing online training delivery.
8. The Organizer will inform Participants of the Training cancellation electronically (email) or by phone at least 7 days before the scheduled Training date (if possible).
9. In case of Training cancellation by the Organizer, Participants are entitled to choose:
   – 100% refund within 14 business days, or
   – transfer of reservation to another date of the same Training (no additional fees).
10. The Organizer is not liable for transportation costs, accommodation, meals, or other indirect costs incurred by the Participant in connection with planned participation in the canceled Training.

§ 8. Training Conduct

1. The Organizer makes every effort to ensure that Training sessions are conducted according to the program, schedule, and description published on the website.
2. The Organizer reserves the right to change the venue, start and end times, trainer, or program elements for valid reasons (e.g., trainer indisposition, change of location for organizational reasons). Participants will be notified of changes at least 7 days in advance (if possible) electronically (email) or by phone.
3. Participant obligations: The Participant is obliged to: actively participate in classes, arrive punctually (online or on-site), behave in accordance with good manners and principles of social coexistence, respect the rights of other participants and the trainer, comply with rules of using the online platform (for online training), not disturb the course of classes.
4. Online training: Online training is conducted via Zoom, Google Meet, or another platform specified by the Organizer. The training link (URL, access code, password) is sent to the Participant's email address no later than 24 hours before the Training starts.
5. Technical requirements for online training: The Participant is required to provide: stable internet connection (minimum 5 Mbps download, 2 Mbps upload), computer, tablet, or smartphone with camera and microphone, current browser version (Chrome, Firefox, Safari, Edge) or platform application (Zoom, Google Meet).
6. Online training participants are obliged to: turn on their camera during classes (if possible and required by the trainer), participate from a location ensuring an appropriate level of quiet and concentration, mute their microphone when not speaking (to avoid disturbing the course of classes).
7. For online training, each Participant is required to join the training from a separate room. Group participation of several people from one room/computer is prohibited to ensure equal learning comfort for all Participants and enable full participation in group exercises, including breakout rooms.
8. Technical problems: The Organizer is not liable for technical problems on the Participant's side, including: computer equipment failures, lack or instability of internet connection, platform access problems resulting from the Participant's device or browser configuration, software incompatibility. In case of technical problems on the Organizer's side (platform failure, trainer's connection problems), the Organizer will take remedial action, including extending the training duration or scheduling an additional supplementary session.
9. Recording: Recording (audio or video) of the Training by the Participant is prohibited without written consent from the Organizer. Violation of this prohibition constitutes a violation of copyright and may result in legal liability.
10. On-site training: For on-site training, the Participant is required to arrive at the training venue at the specified time. Detailed location information (address, directions, parking) will be sent to the Participant's email address no later than 7 business days before the Training date.

§ 9. Certificates and Training Materials

1. Participants who complete the Training (participated in at least 80% of classes) receive a certificate of participation (if provided for the given Training).
2. The certificate is issued in electronic form (PDF) and sent to the Participant's email address within 14 business days after Training completion. Important: The certificate is a document confirming participation in the training and does not constitute a professional competence certificate within the meaning of vocational qualification regulations.
3. Training materials: Training materials (presentations, exercises, case studies, resource links) are made available to Participants as determined by the Organizer. Materials may be made available before, during, or after the training in electronic form (PDF, download link).
4. Copyright: All training materials, presentations, recordings (if made available) are protected by copyright and constitute the intellectual property of the Organizer or its licensors. The Participant acquires the right to use the materials solely for personal use or internal company use (for company purchases).
5. The Participant undertakes not to: copy, reproduce, distribute, publish, sell, or make available to third parties the training materials without written consent from the Organizer. Violation of these provisions may result in civil and criminal liability.

§ 10. Organizer's Liability

1. The Organizer is liable for non-performance or improper performance of the Training participation agreement on the terms specified in the provisions of the Civil Code and the Consumer Rights Act.
2. Limitations of liability towards entrepreneurs: Towards Participants who are entrepreneurs (not being consumers or entrepreneurs with consumer rights), the Organizer's liability is limited to actual damage and up to the amount of the Training price. The Organizer is not liable for lost profits, indirect damages, or damages resulting from circumstances for which it is not at fault.
3. The Organizer is not liable for: technical problems (internet failures, equipment, platform) on the Participant's side during online Training, consequences of improper or unlawful application by the Participant of knowledge or skills acquired during the Training, damages resulting from the Participant's failure to comply with the provisions of the Terms or the trainer's instructions, delays or inability of the Participant to arrive at on-site Training for reasons beyond the Organizer's control.
4. For on-site Training, the Participant bears full responsibility for their personal belongings. The Organizer is not liable for loss, destruction, or theft of the Participant's belongings.
5. The Organizer is not liable for Participants' travel costs, accommodation, meals, or other indirect costs incurred in connection with participation in the Training or its cancellation.
6. The provisions of this section do not exclude or limit the Organizer's liability towards consumers and entrepreneurs with consumer rights to the extent that it would be contrary to mandatory provisions of law.

§ 11. Personal Data Protection (GDPR)

1. Data Controller: The data controller of Participants' personal data is ProductOrg Krzysztof Niewiński, based in Warsaw, ul. Zawiszy 16B/57, 01-167 Warsaw, Tax ID: 118-159-63-32, REGON: 361184552. Contact for data protection matters: krzysztof@productorg.com
2. Scope of processed data: The Organizer processes the following personal data: first name, last name, email address, phone number (optional), invoice details (company name, Tax ID, address – for company purchases), training participation data (purchase history, attendance).
3. Processing purposes: Personal data is processed for: (a) training organization and contract performance (Article 6(1)(b) GDPR), (b) VAT invoice issuance and fulfillment of accounting and tax obligations (Article 6(1)(c) GDPR), (c) contact for organizational matters (Article 6(1)(b) GDPR), (d) sending training materials and certificates (Article 6(1)(b) GDPR), (e) direct marketing of the Organizer's own services (Article 6(1)(f) GDPR – legitimate interest) or based on consent (Article 6(1)(a) GDPR), (f) pursuing claims (Article 6(1)(f) GDPR).
4. Legal basis for processing: (a) contract performance (Article 6(1)(b) GDPR), (b) legal obligation – accounting, taxes (Article 6(1)(c) GDPR), (c) consent – marketing (Article 6(1)(a) GDPR), (d) legitimate interest of the controller (Article 6(1)(f) GDPR).
5. Retention period: Invoice-related data is stored for 5 years from the end of the tax year (requirement of the Accounting Act and Tax Ordinance). Marketing data is stored until consent is withdrawn or objection is raised, no longer than 3 years from the last interaction. Other contract-related data – for the duration of the contract and 6 years after its termination (limitation periods for claims – Article 118 of the Civil Code).
6. Data recipients: Personal data may be transferred to the following categories of recipients: (a) email system provider – Brevo (order confirmations, communication), (b) online payment system – Stripe (transaction processing), (c) accounting office – BR SIGMA, ul. Ks. J. Popiełuszki 7A lok 17, 01-786 Warsaw (invoices, accounting), (d) hosting services provider – Cloudways, www.cloudways.com (data storage, website hosting).
7. Participant's rights: The Participant has the following rights: right of access to data (Article 15 GDPR), right to rectification of data (Article 16 GDPR), right to erasure of data – "right to be forgotten" (Article 17 GDPR) – after fulfillment of legal obligations, right to restriction of processing (Article 18 GDPR), right to data portability (Article 20 GDPR), right to object to processing (Article 21 GDPR), right to withdraw consent at any time (Article 7(3) GDPR) – does not affect the lawfulness of processing before withdrawal, right to lodge a complaint with the President of the Personal Data Protection Office (PUODO) – www.uodo.gov.pl
8. Obligation to provide data: Providing personal data is voluntary but necessary to conclude and perform the Training participation agreement and issue a VAT invoice. Failure to provide data will prevent participation in the Training.
9. Detailed information on personal data processing is available in the Privacy Policy on the website.

§ 12. Complaints

1. Right to file a complaint: The Participant has the right to file a complaint regarding the quality, conduct of the Training, or other aspects of contract performance.
2. Method of filing a complaint: A complaint should be filed in writing (email or letter) to:
   – email: krzysztof@productorg.com
   – postal address: ProductOrg Krzysztof Niewiński, ul. Zawiszy 16B/57, 01-167 Warsaw.
   A complaint may be filed within 30 days from the Training completion date or from the date of the event being the basis for the complaint.
3. Complaint content: The complaint should include the following information: Participant's details (first name, last name, email address, phone number), invoice or order number, Training name and date, detailed description of the problem or basis for the complaint, Participant's expectations (e.g., refund, training repetition, supplementary materials).
4. Complaint handling: The Organizer handles complaints within 14 days from the date of receipt. In particularly complex cases, the deadline may be extended to 30 days, which the Participant will be informed about.
5. The response to the complaint will be sent electronically (email) or in another manner indicated by the Participant (e.g., letter).
6. Methods of complaint resolution: If the complaint is accepted, the Organizer may propose: refund of part or all of the Training fee, option to participate free of charge in the next session of the same Training, provision of additional materials or consultations, other solution satisfactory to the Participant and adequate to the reported problem.
7. If the complaint is rejected, the Organizer will indicate detailed reasons for refusing to accept the complaint and inform about possibilities for further proceedings (e.g., out-of-court dispute resolution).

§ 13. Closed Training for Companies (B2B)

1. The Organizer conducts closed training (in-company) dedicated to entrepreneurs, companies, and organizations (hereinafter: "Client"). Consumer rights provisions do not apply to closed training (no right of withdrawal, complaints on consumer terms).
2. Scope of service: Closed training may include a customized training program, chosen date, location (Client's premises, Organizer's premises, other location), and format (online, on-site, hybrid) according to the Client's needs.
3. Terms agreement: Detailed conditions for closed training (program, date, number of participants, price, location, payment form) are determined individually through email correspondence, phone conversation, or meeting with the Organizer.
4. Offer and contract: The Organizer sends the Client a commercial offer (in writing or email) containing: training scope and program, training date and location, number of participants, net and gross price (with VAT), payment terms (deadline, account number), other important arrangements. Acceptance of the offer by the Client (in writing, email, or contract signing) constitutes conclusion of a training service agreement.
5. Minimum number of participants: Standard minimum 8 people. For smaller groups (4-7 people), individual pricing with surcharge is possible.
6. Price: The price is determined individually based on: number of training days, number of participants, scope of program customization (standard vs. dedicated program), training format (online, on-site, hybrid), additional services (e.g., printed materials, catering – for on-site training).
7. Payment:
   (a) Payment form: Bank transfer to the Organizer's account. For B2B training, online payment (Stripe) is not available.
   (b) Payment deadline: Standard 14 days from the date of pro forma invoice issuance (prepayment) or 14 days from the date of VAT invoice issuance after training delivery – depending on the arrangements in the offer.
   (c) VAT invoice: Issued based on the Client's details provided in the order or offer.
   (d) Transfer details: The Organizer provides the bank account number on the invoice or in correspondence. The Client is required to include the invoice or order number in the transfer title.
8. Cancellation by Client:
   – More than 30 days before the training date: free cancellation or option to transfer to another date (no additional fees).
   – 14 to 30 days before: charge of 30% of training value or transfer to another date (no additional fees).
   – Less than 14 days before: charge of 50% of training value or transfer to another date with administrative fee of 500 PLN.
9. Date change by Client: Possible by mutual agreement between the Organizer and Client. First date change (with at least 14 days notice) – free of charge. Subsequent date changes – administrative fee of 500 PLN.
10. Cancellation by Organizer: In case of training cancellation for reasons on the Organizer's side (trainer illness, force majeure), the Client receives a choice of: 100% refund of paid amount within 14 business days or free transfer of training to another date agreed with the Client.
11. Materials and certificates: The Client receives: training materials in electronic PDF format (for each participant), certificates of participation for each participant (if provided in the offer or at the Client's request).
12. Additional services: Upon Client's request: printed training materials, program customization to industry or organization specifics, additional post-training consultations (follow-up), practical workshops or case studies. Terms and price determined individually.
13. Contact: To order closed training, the Client is asked to contact:
    Email: krzysztof@productorg.com
    Phone: +48 510 002 690

§ 14. Out-of-Court Dispute Resolution and Pursuing Claims

1. For consumers: Consumers have the right to use out-of-court methods of handling complaints and pursuing claims. Information on the possibility for consumers to use out-of-court methods of handling complaints and pursuing claims, and the rules for accessing these procedures, is available at the offices and websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection, and on the website of the Office of Competition and Consumer Protection (www.uokik.gov.pl).
2. Permanent consumer arbitration courts: Consumers may file a complaint via the EU Online Dispute Resolution (ODR) platform, available at: https://ec.europa.eu/consumers/odr. The ODR platform is an interactive, multilingual website with a point of comprehensive service for consumers and businesses seeking out-of-court resolution of disputes concerning contractual obligations arising from online sale or service contracts.
3. Consumers may approach a permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection with a request to resolve a dispute arising from the concluded agreement. Information on the rules for accessing the above procedure and dispute resolution procedures is available at: www.uokik.gov.pl/spory_konsumenckie.php
4. Consumers may obtain free assistance in resolving disputes between the Participant and the Organizer by using free help from a district (municipal) consumer ombudsman or social organization whose statutory tasks include consumer protection (including the Consumer Federation, Polish Consumer Association).

§ 15. Final Provisions

1. In matters not regulated by these Terms and Conditions, the following provisions apply: the Act of 30 May 2014 on consumer rights (Journal of Laws 2020, item 287), the Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws 2020, item 344), the Act of 23 April 1964 Civil Code, and other applicable provisions of Polish law.
2. For closed training (B2B): Civil Code provisions apply to closed training. Consumer rights provisions do not apply.
3. Court with jurisdiction for disputes with consumers: In case of disputes arising from the performance of agreements with consumers, provisions on court jurisdiction specified in the Code of Civil Procedure apply. Consumers have the right to choose the court of general jurisdiction of the defendant (Organizer's seat) or the court with jurisdiction for the consumer's place of residence.
4. Court with jurisdiction for disputes with entrepreneurs (B2B): Any disputes arising from the implementation of the provisions of these Terms between the Organizer and an entrepreneur (not being a consumer) shall be resolved by the court with subject-matter jurisdiction for the Organizer's seat in Warsaw.
5. Changes to the Terms do not affect agreements already concluded (completed reservations). Agreements concluded before the introduction of changes to the Terms are performed based on the Terms in force on the date of agreement conclusion. The new Terms take effect from the date of publication on the website and are indicated in the Terms header.
6. In the event that any provision of the Terms proves to be invalid or ineffective, the remaining provisions of the Terms remain in force. In place of an invalid or ineffective provision, appropriate provisions of Polish law shall apply.
7. These Terms take effect on November 20, 2024, and are available free of charge on the website productorg.com/en/terms in a form that allows retrieval, reproduction, and storage using an IT system.