Training Terms and Conditions

§ 1. General Provisions

1. These Terms and Conditions set out the rules for participation in training programs organized by ProductOrg Krzysztof Niewiński, ul. Zawiszy 16B/57, 01-167 Warsaw, Poland, Tax ID (NIP): 118-159-63-32, REGON: 361184552, email: krzysztof@productorg.com, phone: +48 510 002 690 (hereinafter the "Organizer").
2. The Terms apply to agreements concluded via the website productorg.com and through correspondence with the Organizer.
3. The Terms are available free of charge at productorg.com/en/terms. They can be downloaded, saved and printed.
4. By making a training reservation, the Participant confirms that they have read and accepted these Terms and the Privacy Policy.
5. These Terms do not apply to advisory and consulting services provided by the Organizer. Those are governed by individual agreements.
6. The Organizer may amend the Terms for valid reasons (changes in legislation, evolution of services). Amendments do not apply to agreements concluded before they take effect. The new version takes effect on the date specified in its heading.
7. Matters not regulated by these Terms are governed by: the Polish Act on Consumer Rights, the Act on the Provision of Services by Electronic Means, the Civil Code, and other applicable provisions of Polish law.

§ 2. Definitions

1. Training - a training service provided by the Organizer in on-site, online or hybrid form.
2. Open training - a training program with a fixed scope and date, published in the catalogue on the website. Registrations are individual.
3. In-company training - a training program commissioned by a company or organization (B2B), with scope, date and location agreed individually.
4. Participant - a person attending a Training.
5. Buyer - the person or entity that makes the reservation and pays for the Training. This may be the Participant themselves or their employer/client.
6. Client - the company, business or organization commissioning an in-company Training.
7. Consumer - a natural person entering into an agreement with the Organizer that is not directly related to their business or professional activity (Art. 22¹ of the Polish Civil Code).
8. Entrepreneur with consumer rights - a natural person conducting business activity for whom the agreement is not of a professional nature (Art. 38a of the Civil Code). Consumer protection rules apply to them in respect of withdrawal and complaints.
9. Reservation - submission of participation in a Training through the website form or by correspondence.
10. Business day - any day from Monday to Friday, excluding public holidays in Poland.

§ 3. Types of Training

1. The Organizer provides two types of Training: open training and in-company training.
2. Open training has a published scope, date and price. Anyone who completes the reservation and payment under these Terms may participate. Open training is available to both consumers and businesses.
3. In-company training is delivered on commission of the Client. The scope, date, location, number of participants and price are agreed individually in an offer or contract. In-company training is concluded only with businesses; the consumer right of withdrawal does not apply.

§ 4. Registration and Conclusion of the Agreement

1. Open training - registration: Reservations are made through the form on the page of the selected Training. The Buyer must provide their data, the data of each Participant, and billing details (individual - first name, last name, address; company - name, Tax ID, address). A phone number is optional.
2. Acceptance of the Terms and Privacy Policy: When submitting the form, the Buyer accepts the Terms and confirms having read the Privacy Policy. Without these consents the reservation cannot be made.
3. Reservation confirmation: After submitting the form, the Buyer receives a confirmation email. The reservation constitutes an offer to enter into an agreement (Art. 66 § 1 of the Polish Civil Code).
4. Date confirmation and payment request: The Organizer confirms the Training once the required minimum number of Participants is reached (5 people for most open Trainings unless the Training description states otherwise). After confirmation, the Buyer receives a payment request email.
5. Conclusion of the agreement (open training): The agreement is concluded at the moment the full payment is credited to the Organizer.
6. Seats are limited and assigned in the order of credited payments. The Organizer may refuse a reservation if seats are sold out.
7. In-company training - agreeing terms: The terms of an in-company Training (scope, date, location, number of participants, price, payment method and deadline) are agreed individually with the Organizer in writing.
8. Conclusion of the agreement (in-company training): The agreement is concluded once the Client accepts the offer (by email, in writing or by signing a contract). Acceptance constitutes acceptance of these Terms to the extent not regulated by the individual contract.

§ 5. Prices and Payments

1. Prices: Training prices are stated in Polish złoty (PLN) or euro (EUR) and include VAT at the applicable rate. The price shown at the moment of reservation is binding.
2. What the price includes: participation in the program, training materials in electronic form (PDF), and a certificate of completion. The price does not cover travel, accommodation, meals, or any other indirect costs of the Participant unless the Training description expressly states otherwise.
3. Open training - payment methods: The Buyer chooses between:
   (a) Online payment - card, BLIK or Przelewy24, processed by Stripe.
   (b) Bank transfer - to the Organizer's bank account, within 7 days of the date confirmation (and no later than the day before the Training). The transfer details are sent by email.
4. No payment within the deadline: If full payment is not credited within the deadline, the reservation is cancelled without further notice.
5. In-company training - payment: Settled by bank transfer based on an invoice. The payment mode is agreed individually:
   (a) Prepayment - invoice issued before the Training; due as stated in the offer or on the invoice (typically 14 days).
   (b) Payment after the Training - invoice issued after delivery; standard payment term is 30 days from the invoice date unless agreed otherwise.
6. VAT invoice: Invoices are issued electronically (PDF) and sent by email to the Buyer once payment is credited (or earlier for B2B prepayment). Invoices are issued in accordance with applicable regulations, including via the Polish National e-Invoicing System (KSeF) where required.
7. Discount codes and coupons: The Organizer may offer discount codes (percentage or fixed amount). Each code may have a validity period, usage limit and applicable conditions. Promotion details are announced when the code is published. Discounts do not stack unless the Organizer expressly says so.

§ 6. Right of Withdrawal (Consumers and Entrepreneurs with Consumer Rights)

1. Withdrawal period: A consumer may withdraw from the Training agreement within 14 days of its conclusion, without giving any reason (Art. 27 of the Polish Act on Consumer Rights).
2. How to withdraw: An unambiguous statement is sufficient, e.g. an email to krzysztof@productorg.com or a letter to the Organizer's address. The withdrawal form template in § 16 may be used but is not mandatory.
3. Effects of withdrawal: The Organizer will refund all payments received from the consumer within 14 days of receiving the withdrawal notice. The refund is made using the same payment method used by the consumer unless they expressly agree otherwise. The consumer bears no additional charges.
4. Before the Training: The Organizer does not provide any training materials or digital content before the Training. As a result, the consumer retains the right of withdrawal for the full 14 days from the conclusion of the agreement, as long as the Training has not yet taken place.
5. If the Training takes place within the 14-day period: Where the Training date falls before the end of the 14-day withdrawal window, the right of withdrawal lapses under Art. 38(1) of the Act on Consumer Rights only upon full performance of the service (completion of the Training), and only if the consumer agreed to performance beginning before the 14-day period expired. Until that moment the consumer may withdraw from the agreement without financial consequences.
6. After performance of the service: Once the Training has been completed, consumer withdrawal is no longer available. The consumer retains all rights arising from complaints (§ 12) and statutory warranty.
7. After the withdrawal period: After 14 days or after performance of the service, cancellation is governed by § 7.

§ 7. Cancellation

1. Cancellation must be submitted in writing (by email or letter) to krzysztof@productorg.com or to ProductOrg Krzysztof Niewiński, ul. Zawiszy 16B/57, 01-167 Warsaw, Poland. The notice must include the Buyer's data, the order or invoice number, and the name and date of the Training.
2. Open training - Participant cancellation:
   - more than 14 days before the Training - 100% refund or transfer to another date of the same Training at no extra cost,
   - between 7 and 14 days before the Training - 50% refund or transfer to another date of the same Training,
   - less than 7 days before the Training - no refund.
3. Substitute participant (open training): The Buyer may nominate a substitute participant at any time. The change must be notified at least 5 business days before the Training (time needed to prepare materials and a certificate). The change is free of charge.
4. In-company training - Client cancellation:
   - more than 14 days before the Training - free cancellation or transfer to another date,
   - between 7 and 14 days before the Training - 50% of the Training fee or transfer to another date,
   - less than 7 days before the Training - 100% of the Training fee.
5. Rescheduling (in-company training): Each rescheduling of an in-company Training at the Client's request is subject to an administrative fee of PLN 500 net, added to the Training invoice. The fee does not apply where rescheduling is due to reasons attributable to the Organizer.
6. Payment of cancellation fees (in-company training with post-delivery payment): If the Training invoice has not yet been issued, the cancellation fee will be invoiced under standard terms with a 30-day payment period.
7. Refund timing: Refunds are made within 14 days of the cancellation notice, using the same payment method as the original payment, or to the bank account indicated by the Buyer.

§ 8. Rescheduling and Cancellation by the Organizer

1. The Organizer may cancel the Training or change its date for valid reasons, in particular: insufficient number of registered Participants (below the minimum stated in § 4), illness or unavailability of the trainer, force majeure (§ 13), or technical reasons preventing delivery of an online Training.
2. The Organizer notifies Buyers by email of cancellation or rescheduling at least 14 days before the planned date, where possible.
3. If a Training is cancelled, the Buyer may choose:
   - a 100% refund within 14 days, or
   - transfer of the reservation to another date of the same Training at no extra cost.
4. The Organizer may also make minor changes to the Training (start times, location, trainers of individual modules) for valid reasons. Such changes are communicated in advance where possible.
5. The Organizer is not liable for indirect costs of the Participant incurred in connection with a cancelled Training (travel, accommodation, meals, lost time).

§ 9. Conduct of Training

1. The Organizer makes every effort to deliver Training in accordance with the published program and schedule.
2. Participant obligations: active participation, punctuality, conduct in line with good practice, respect for other Participants and the trainer, no disruption of the session.
3. Online training: delivered via a platform indicated by the Organizer (Zoom, Google Meet or other). The access link is sent to the Participant's email no later than 24 hours before the Training.
4. Technical requirements (online): stable internet connection, device with camera and microphone, up-to-date browser or platform app.
5. Online Participants agree to: join from a separate room (no group attendance of several people from one device, due to break-out group work), turn on the camera during the session where possible, mute the microphone when not speaking.
6. On-site training: location details are sent to the Participant's email at least 7 days before the Training. The Participant is responsible for their personal belongings on site.
7. Technical issues: The Organizer is not liable for technical issues on the Participant's side (equipment, connection or configuration failures). For technical issues on the Organizer's side, the Organizer will take remedial action, which may include scheduling a make-up session.
8. No recording: Recording audio or video of the Training without the Organizer's written consent is prohibited.

§ 10. Training Materials and Copyright

1. Provision of materials: The Organizer provides training materials (slides, exercises, case studies, additional resources) during or after the Training in electronic form (PDF or download link). Materials are not provided before the Training.
2. Access period: Access to electronic materials is provided for 6 months from the date of release.
3. Copyright: All training materials are the intellectual property of the Organizer and are protected by copyright.
4. Permitted use: The Participant (or the Client in the case of in-company Training) may use the materials for their own purposes - personal use or internal use within their organization. No further consent of the Organizer is required.
5. Not permitted: sharing the materials with third parties outside the Participant's or Client's organization, publishing them (including online), selling them, commercial use, modifying and redistributing under another brand. Infringement of copyright may result in legal liability.

§ 11. Certificates of Completion

1. A Participant who has completed the Training (attended at least 80% of the sessions) receives a certificate of completion issued by the Organizer.
2. On-site training: A printed certificate is handed over at the end of the Training or sent by post within 14 business days after the Training.
3. Online training: A digital certificate (PDF) is sent to the Participant's email within 14 business days after the Training.
4. The certificate confirms participation in the Training. It is not a certificate of professional qualifications within the meaning of vocational qualifications regulations.

§ 12. Complaints

1. The Buyer (and Participant) may file a complaint regarding the quality or conduct of the Training.
2. How to file: email to krzysztof@productorg.com or a letter to the Organizer's address.
3. Filing deadline: 30 days from the end of the Training or from the event giving rise to the complaint.
4. Content of the complaint: details of the filer (name, email, phone), order or invoice number, name and date of the Training, description of the issue, expected resolution.
5. Response time: 14 days from receipt of the complaint. In particularly complex cases the period may be extended to 30 days, with notice to the filer.
6. Possible resolutions: if the complaint is upheld, the Organizer may propose a partial or full refund, free participation in another edition of the same Training, additional materials or consultations, or another solution proportionate to the issue.

§ 13. Liability and Force Majeure

1. The Organizer is liable for non-performance or improper performance of the agreement under the Polish Civil Code and - in relation to consumers - the Act on Consumer Rights.
2. Limitation of liability towards businesses: Towards Buyers and Clients who are businesses (excluding entrepreneurs with consumer rights), the Organizer's liability is limited to actual loss and capped at the price of the Training. The Organizer is not liable for lost profits or indirect damages.
3. The Organizer is not liable for the consequences of improper application of knowledge or skills gained during the Training, or for damages resulting from a Participant's failure to follow the Terms or the trainer's instructions.
4. The Organizer does not refund the Participant's indirect costs (travel, accommodation, meals, lost income) even in the event of cancellation.
5. Force majeure: Neither party is liable for non-performance or improper performance due to force majeure. Force majeure means external, extraordinary and unavoidable events, including: natural disasters, pandemics and epidemics, decisions of public authorities preventing delivery of the Training, telecom or power infrastructure failures, acts of terrorism.
6. Consequences of force majeure for the Buyer: If the Training does not take place on the originally scheduled date due to force majeure, the Buyer may choose a full refund of the amount paid (within 14 days) or transfer of the reservation to another date of the same Training. The Organizer charges the Buyer no fees for cancellation or rescheduling caused by force majeure, regardless of whether the Buyer is a consumer or a business.
7. The above limitations of liability do not exclude or limit the Organizer's liability to the extent that doing so would be contrary to mandatory provisions of law, in particular towards consumers. In the event of any inconsistency between the Terms and consumer protection law, the statutory provisions prevail.

§ 14. Personal Data Protection

1. The data controller for Buyers' and Participants' personal data is the Organizer (details as in § 1).
2. Purposes and legal bases: performance of the Training agreement (Art. 6(1)(b) GDPR), issuing invoices and meeting accounting/tax obligations (Art. 6(1)(c) GDPR), organizational contact, direct marketing of the Organizer's own services (Art. 6(1)(f) or (a) GDPR), pursuit of claims (Art. 6(1)(f) GDPR).
3. Recipients of data: IT and communication infrastructure providers (Google Workspace, Cloudways), payment processor (Stripe), newsletter provider (Brevo - only with consent), the Organizer's accounting office.
4. Data subject rights: access, rectification, erasure, restriction of processing, data portability, objection to processing, withdrawal of consent, complaint to the President of the Polish Personal Data Protection Office (uodo.gov.pl).
5. Full information on processing - including retention periods - is set out in the Privacy Policy.
6. Providing data is voluntary but necessary to enter into and perform the agreement and to issue an invoice.

§ 15. Final Provisions

1. The agreements concluded under these Terms are governed by Polish law.
2. Jurisdiction - consumers: A consumer may choose the competent court under the Polish Code of Civil Procedure (the general court of the defendant's seat or the court of the consumer's place of residence).
3. Jurisdiction - businesses: Any disputes with Buyers or Clients who are businesses (excluding entrepreneurs with consumer rights) are settled by the court competent for the Organizer's seat.
4. Out-of-court dispute resolution (consumers): A consumer may use out-of-court complaint and redress mechanisms, including: the local municipal consumer ombudsman or a consumer protection organization (e.g. Federacja Konsumentów), the EU ODR platform at https://ec.europa.eu/consumers/odr. More information at uokik.gov.pl.
5. If any provision of the Terms proves invalid or ineffective, the remaining provisions remain in force. Statutory provisions apply in place of the invalid provision.
6. Amendments to the Terms do not apply to agreements already concluded - those are performed under the Terms in force on the day they were concluded.
7. These Terms take effect on May 25, 2026.

§ 16. Withdrawal Form Template

(this form should be completed and returned only if you wish to withdraw from the agreement)